Activation & refunds.
Clear support when something goes wrong.
MFollow reviews activation issues for eligible digital orders. If an order cannot be activated as described, we help diagnose the problem, arrange a suitable replacement where possible, or refund the affected payment when activation remains impossible under the agreed terms.
When the guarantee applies
If the activation or account access supplied for an eligible order does not work under the specific plan, account and regional conditions agreed before payment, please contact MFollow with your order reference and a description of the error. The guarantee concerns a failure to activate or deliver the purchased access as described.
How we resolve a problem
We will review the order, confirmed eligibility conditions and available evidence, then attempt troubleshooting or a suitable replacement. If the eligible purchase still cannot be activated as agreed, we will refund the amount paid for the affected item.
What we need from you
Send the order reference, product name, account or region details relevant to eligibility, and a screenshot of the error with any sensitive details hidden. Do not share passwords, recovery codes, identity documents or complete payment-card details.
Limits and additional rights
An account or code that activated successfully is not automatically refundable merely because the customer later changes their mind. Product-specific terms disclosed and accepted before payment may apply. This policy does not exclude consumer rights or remedies that applicable law requires.
How to contact us
Contact MFollow through the WhatsApp support link on the website: +1 418 983 1739. Explain the issue and keep the original order confirmation. We will review the case and explain the proposed resolution and payment-return process.